04 May Case Study: Montage Laguna Beach
OJMAR PROVIDES TROUBLE FREE DAYS AT THE SPA
Montage Laguna beach Resort and Spa were looking to update and enhance the customer experience at the resort with specific focus on the guest lockers. Ojmar were selected as the ideal solution, with the OCS®PRO locker lock, providing style and robustness with flexibility.
Perched on a coastal bluff high above the Pacific, Montage Laguna Beach resort offers 30 acres of seaside luxury at the heart of Southern California’s preeminent artist colony. Each of the 258 guestrooms feature sprawling views of the ocean, as well as craftsman-style architecture and a museum-quality collection of art. Resort guests have exclusive access to a wide selection of amenities, including rejuvenating wellness options at the 20,000-square-foot Spa Montage.
TURNING THE TIDE
Before the OCS®PRO was installed the lockers were fitted with a mixture of locking devices ranging from basic key cams, card locks and various basic electronic locks. A continual drip of issues from lost keys or cards to management of member and day use lockers had a negative impact on guest experience and management time. Mellissa McMahon, Director of Spa at Montage Laguna says:
We needed a solution quickly to address our locker management and meet the needs of our customers. The Ojmar OCS®PRO has resolved these problems and provided some additional features and benefits that make the whole experience for guest and management alike a breeze.
The Ojmar OCS®PRO was retrofitted to the existing locker doors at the Spa. Montage Laguna selected the Graphite finish to match the existing wooden lockers. The OCS®PRO can be assigned for member only use or day use for visitors. The slim digital touchscreen of the OCS®PRO removed the need for keys or cards. A further benefit of the smooth hygienic touch screen is that it can be easily wiped clean at the end of a busy day. The locks also provide visual indication if locker is occupied or free (via red LED) enhancing the user experience. Montage also chose to use the standard auto open feature of the OCS®PRO; to open the lockers at the end of the day to check and clean. For additional peace of mind Montage chose to use the audit feature of the OCS®PRO to determine when lockers were used if required.
Ojmar are an International designer, manufacturer and supplier of locker and furniture locking solutions, established in 1920. For more information on the OCS®PRO and other electronic or mechanical locking solutions please contact us.