Montage Laguna beach Resort and Spa were looking to update and enhance the customer experience at the resort with specific focus on the guest lockers.
We needed a solution quickly to address our locker management and meet the needs of our customers. The Ojmar OCS®PRO has resolved these problems and provided some additional features and benefits that make the whole experience for guest and management alike a breeze.
Before the OCS®PRO was installed the lockers were fitted with a mixture of locking devices ranging from basic key cams, card locks and various basic electronic locks. Constant issues from lost keys or cards to the management of member and day use lockers had a negative impact on guest experience and unnecessarily occupied management time.
The Ojmar OCS®PRO was selected as the ideal solution, as it provided both style and robustness with flexibility. The OCS®PRO easily retrofitted to the existing locker doors at the Spa. Montage Laguna selected the Graphite finish to match the existing wooden lockers. Since the OCS®PRO can be assigned for member-only use or day use for visitors, it solved the problem of having to use a different lock for each group. The slim digital touchscreen of the OCS®PRO removed the need for keys or cards, and provided a uniform, sleek appeal which pleasantly refreshed the older locker room. A further benefit of the smooth hygienic touch screen is that it can be easily wiped clean at the end of a busy day. The locks also provide visual indication if locker is occupied or free (via red LED) enhancing the user experience. Montage also chose to use the standard auto open feature of the OCS®PRO; to open the lockers at the end of the day to check and clean. For additional peace of mind and added security, Montage also chose to use the audit feature of the OCS®PRO to determine when lockers were used and by whom.